Problem The printer is working but the printed output shows streaks or lines. The lines are perpendicular to the direction the paper moved through th...
The printer is working but the printed output shows streaks or lines. The lines are perpendicular to the direction the paper moved through the printer (and parallel to the movement of the cartridges during printing).
Figure 1: Defect, with the direction the paper moved through the printer indicated
Step 1: Check estimated ink levels
The Ink Status window appears each time the product prints a file. The window automatically displays the approximate ink level of each print cartridge. To close the Ink Status window, clickClose .
Figure 2: Ink Status Window
A cartridge may be running out of ink even if the graphic shows ink remaining. Lines or streaks always appear in printouts when the cartridges begin to run out of ink. Replace print cartridges that are out of ink or low on ink.
If this feature is not be available in your operating environment, it may have been turned off, or the printer was installed with the Microsoft Add Printer option. Printing a self-test page, as described in Step 4 , is another way to check if your cartridges are low on ink and working properly.
If you previously chose not to show the Ink Status window but now want it to appear when you print, follow these steps:
- Depending on your operating system, do one of the following to display the printers installed on the computer:
- Windows 2000: Click Start , click Settings , and then click Printers .
- Windows XP: Click Start , and then click Printers and Faxes .
- Right-click the icon representing the product, and then click Properties . The printerProperties dialog box appears.
- Click the Device Settings tab.
- For Display Ink Status Window, click On , and then click OK .
|NOTE:||If you have installed a refilled or remanufactured print cartridge, or a cartridge that has been used in another product, the ink status window will be inaccurate or unavailable.|
Step 2: Check the printer settings
- In the program being used for printing, click File , and then click Print .
- Make sure the appropriate product is selected, and then click Preferences or Properties.
- Click the Printing Shortcuts tab.
- Print quality : If the quality of the printouts is not acceptable, try increasing the print quality. To print more quickly, try decreasing the print quality.
- Paper type : If one of the options matches the paper type exactly, select it instead of Automatic .
- Paper size : Make sure that this option matches the paper loaded in the product.
The Print window opens.
The Preferences/Properties window opens.
Consider modifying some or all of the options in the Printing Shortcuts menu to increase print quality.
To see additional options, click the Advanced tab, and then click Advanced Features .
The Advanced Features window opens. Consider changing the following option:
Ink volume : Adjust the amount of ink that prints on a page. For lighter images (less ink), drag the slider to the left. For darker images (more ink), drag the slider to the right. The lighter the ink volume, the more quickly the printout dries.
Step 3: Run the clean print cartridges utility
- Open the Printer Toolbox . There are two ways to do this:
- Open HP Director (or HP Solution Center ), select the Settings menu, then the Print SettingsPrinter Toolbox . submenu, and finally the
- Open Printers and Faxes in the Windows Control Panel , then right-click your printer icon and choose Properties . Click on Printing Preferences . Click theServices tab, then the Service This Device icon.
- The Printer Toolbox opens. On the Device Services tab, click Clean the Print Cartridges , then follow the on-screen instructions. Up to three levels of cleaning are available. Discard or recycle the page that prints.
Step 4: Print a self-test page
If the steps above have not helped, you may have to replace a cartridge. Print and evaluate a diagnostic page to determine which cartridge to replace.
- Press and hold the power button ( ).
- Raise and lower the product cover four times.
- Release the power button ( ), and the self-test page prints.
Figure 3: Power button
Figure 4: Raise product cover
Figure 5: Lower product cover
Step 5: Note which cartridges printed which areas of the diagnostic page
- The black bar at the top of the self-test page is printed by the right (black) print cartridge.
- The colored bars are printed by the left (tri-color) print cartridge.
Step 6: Look for defects
In general, if the product and print cartridges are working correctly, the bars should be solid and unstreaked. Also, the colors of the bars should be approximately the same as the color dots on the print cartridge label.
|NOTE:||Do not compare the colors on your diagnostic page to the colors on this Web page. Unless your monitor is calibrated, the colors will not be correct. Instead, compare the colors on the page to the colors dots on the print cartridge label. While the color dots may not be perfectly accurate, they are likely to be more accurate than the colors on the monitor.|
Missing lines or streaked bars
If a bar is streaked, that print cartridge is not functioning correctly. If ink levels are low, the color bars will often be streaked.
Figure 6: Streaked color bar indicates that the tri-color cartridge is not functioning correctly
If your self-test page shows streaked bars, click here to continue troubleshooting(c00313117) (in English).
If any of the colors of the bars are very different from the color dots on the cartridge label, the cartridge is not functioning correctly.
Figure 7: One of the bar colors is very different from the color dot on the cartridge – the tri-color cartridge is not functioning correctly
If your self-test page shows colors that are very different from the colors on the cartridge label, click here to continue troubleshooting (c00313147) (in English).
If any of the color bars is entirely missing, the cartridge is not functioning correctly.
Figure 8: Missing colors
If any of the bars is entirely missing, click here to continue troubleshooting (c00313147) (in English).
If the self-test page shows smeared ink, you may need to clean your cartridges.
Figure 9: Smeared ink
If your self-test page shows smeared ink, click here to continue troubleshooting (c00313140) (in English).
Step 7: If you saw no defects
If no defects appear on the diagnostic page, the cartridges and printer are probably working correctly. Click here to continue troubleshooting (c00211601) (in English).